Frequently Asked Questions (FAQs)

Palmetto Dunes FAQ

Can I drive my motorcycle or RV in the resort?

No motorcycles, motorized scooters/skateboards of any kind are permitted. No RV’s, campers and trailers of any kind are not permitted in gate areas. Off-resort storage arrangements must be made for boats, jet skis and kayaks. Also, no commercial vehicles with any type of company signage or wrapping are allowed.

Does a Guest visiting me need a parking pass?

Yes, everyone driving a vehicle within the resort will need a parking pass. Parking passes are limited for each villa and home, please call the Front Desk at 888-909-9566 with any questions.
1-2 Nights | Complimentary
3-7 Nights | $28
8-14 Nights | $48
15-21 Nights | $60
22+ Nights | $70

How many car passes can I order?

There is one car pass per vacation rental included with each Palmetto Dunes Vacation Rentals reservation.
Depending on the neighborhood/location, there are limitations on how many parking passes can be ordered.
Harbourside I & II - 1 car pass
Inverness Village - 2 car pass
Queens Grant - 2 car pass
Huntington Villas - 2 car pass
Wendover Dunes - 3 car pass

How much are car passes and does everyone need a pass?

Yes, everyone driving a vehicle within the resort will need a parking pass. Parking passes are limited for each villa and home, please call the Front Desk at 888-909-9566 with any questions. All reservations include 1 car pass.

What is the cancellation policy?

Cancellation Policy- Cancellations made 30 days or more prior to arrival by Guest for villa/condominium rentals and 60 days or more prior to arrival for private home rentals, will receive a refund of any deposit paid, less an administrative fee of $100.00. Any other cancellation on the part of the Guest will result in the forfeiture of any and all deposits or payments, which will be retained by the Agent and Owner as liquidated damages.

However, cancellations made for ocean front homes (11 Armada, 18 Armada, 17 Brigantine and 9 Catboat) will be as follows:

cancellations made more than 60 days prior to arrival will receive a refund of any deposit paid, less an administrative fee of $250.00;
cancellations made 31 – 59 days prior to arrival will forfeit half any deposit paid;
cancellations made within 30 days of arrival will forfeit entire amount of any deposit paid.

Guest agrees that if the premises are made unavailable due to circumstances beyond Agent's control, including but not limited to damage or change of ownership, Agent shall make its best efforts to make available substitute accommodations. If for any reason substitute accommodations cannot be secured on behalf of Guest, Agent's liability shall not be greater than the amount of Guest monies and deposits held by Agent in respect to Guest's reservation set forth in this agreement. Guest may not sublet or assign this Rental Agreement without the express written consent of Agent.

Where do we check-in?

Check-in is at the Front Desk in Welcome Center located at 4 Queens Folly Road, Hilton Head Island, South Carolina 29928. Check-in begins at 4 p.m. and could go until 6 p.m. Contactless Check-in, for the guests that have opted in, can bypass physical check-in at the Front Desk. Your Welcome Packet contains car pass(s), door code and other resort information – the door code in the packet is activated at 4 p.m.

Where do we check-in if the Welcome Center is closed?

If you will be checking in after business hours, you will be assigned a locker in the After Hours Check-in Area. The lockers are located adjacent to the front door of the Welcome Center and signage will direct you to the location. Your Welcome Packet will contain your car pass, door code and other resort information. A cell phone number and email address will be needed by all guests checking in to the resort. A locker will be assigned to each guest arriving after hours. A pass code will be given to access the locker. For guests that know ahead of time that they will be arriving late, please email frontdesk@palmettodunes.com.

Rental FAQ

Are linens and towels provided with my rental?

Bed linens and bath towels are provided in each rental. A standard supply of towels consisting of two bath towels, one hand towel and one washcloth per person (not to exceed maximum occupancy). If the rental has a sleeper sofa, linens will be provided for the bed. Towel bundles and additional linens can be provided for a fee. Beach chairs and beach towels are not provided, please do not use home or villa linens as beach blankets.

Can I bring my dog?

Certified Service Animals are permitted year-round in Palmetto Dunes with appropriate documentation. Emotional Support Animals and family dogs can stay in pet-friendly villas and homes between October 1st and March 31st for an additional fee. Our pet policy only allows 1 dog with a maximum weight of 40 pounds and other restrictions may apply. The pet fee is $200 which is non-refundable. No pets are permitted in any of the vacation rentals between April 1 through September 30.

If I am locked out or have an after hours emergency, who do I call?

You can call the after hours emergency line, available 7:00 pm – 8:00 am at 844-207-8221.

May we check-in early?

Check-in begins at 4 p.m. and could last until 6 p.m. Early check-ins are not available. If your vacation rental is ready prior to 4 p.m, the Front Desk will call the telephone number on file. For the guests that have opted in for Contactless Check-in, the door code is activated at 4 p.m.

What fees are included in my reservation?

Resort Fee: Provides for 24 hour security, 1 vehicle pass for villas/2 vehicle passes for houses, seasonal resort transportation and processing costs.
Cleaning Fee: Your rental is cleaned and inspected prior to your arrival and upon your departure. Additional housekeeping, such as a mid-stay clean or towel exchange can be arranged for an additional fee. Please call the Front Desk at 888-909-9566 with any questions

What housekeeping is included with my rental?

Your villa will be cleaned before you arrive and on departure. We can provide additional housekeeping such as a mid-stay clean or towel exchange at an additional fee.

Why does the spa and pool have heat restrictions?

The spas and pools can be heated June through October for an additional fee. The date parameters are part of the rental agreement we have with the owners. The heat pump that is used in the private homes pulls the air from the outside and uses that to heat the pool, it does not generate heat. During the fall, winter and spring the temperatures can dip below 50 degrees and essentially make the heater unusable.

Will I have access to a swimming pool?

There are swimming pools located in all of the neighborhoods. You will have access to the pool in the neighborhood where your villa is located. Several houses have private spas and pools. They can be heated June through October for an additional fee, the heat add-on is not available November through May.
Please call one of our Vacation Planners at 888-909-9566 to ask about specific spa & pool heating.
Pool and Spa heat = $850.00 (Up to 7 days)
Pool heating only = $750.00
Spa heating only = $425.00 (Up to 7 days)
11 Armada Spa & Pool = $1000 (Up to 7 days)

Will I have access to a washer and dryer?

All vacation rentals have a washer and dryer within the unit for your use and convenience.